ABC Packaging - www.abcpackaging.co.uk

Customer Satisfaction Questionnaire

At ABC Packaging we appreciate the importance of maintaining good working relationships with all our customers, with a view to constantly monitoring and improving our products and services. With this in mind, we would appreciate if you could take a few minutes of your time to complete this questionnaire.

Scale

1 = Poor 2 = Fair 3 = Average 4 = Good 5 = Excellent

Questionaire Form

Sales Desk	N/A	1	2	3	4	5
The quality and professionalism of the internal sales team :
The speed in which we respond to enquires :
Competitive Pricing :
Enquiry and quotation processing :
Order placing and confirmation :
Product / Service	N/A	1	2	3	4	5
Conformance of customer requirements to specification of product :
Lead time :
Product quality :
Quality of product packaging and labeling :
Commercial Documents	N/A	1	2	3	4	5
Delivery notes :
Invoice :
Statements :
Website	N/A	1	2	3	4	5
Content :
Layout and navigation :
Speed of operation :
Overall Rating

Additional Information

Any additional feedback :

*Full Name :

*Job Title :

*Organisation :

*Email Address :

Telephone :

Address :

* = Required Field

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ABC Packaging Ltd
Unit 21-25 Brookside Business Park, Cold Meece, STONE, Staffordshire. ST15 0RZ
Tel : +44 (0) 1785 761200
Fax : +44 (0) 1785 761222
info@abcpackaging.co.uk

Registered in England no. 02776878
VAT reg no.: 592 7106 28

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ABC Packaging - www.abcpackaging.co.uk

Customer Satisfaction Questionnaire

Scale

Sales Desk

Product / Service

Commercial Documents

Website

Overall Rating